Can we help you?
You have questions about our therapy and special bikes? Here you will find all information about processing, equipment and quality. Our staff will also be happy to assist you personally.
Subject areas
Why don't you offer your products in stores or relevant chains?
For a takeaway product like a DVD or bedding, that can work. However, our bikes are products that require explanation and we would like to give you the best possible advice. In the interest of our customers, we therefore remain
specialist trade-oriented.
Do you also offer models that can be driven exclusively with electric drive?
Yes we do. For this purpose, a TÜV approval with operating permit is requested for the vehicle. This vehicle may then only be operated with an appropriate driving licence and a valid insurance number plate.
I would like to buy a vehicle from you. Do I have to take a test ride?
Absolutely! In principle, we recommend a test ride before any purchase. This ensures that we find the best help for you. A test ride is also especially important for people who want to switch from a bicycle to a tricycle. Our experience has shown that it is precisely here that there are often initial difficulties when it comes to getting used to the new riding behaviour. With a test ride you get an initial feel for your new bike and make sure that you don't buy a "pig in a poke".
I would like to buy the model x with electric motor, but it is only offered on the model xy. Can I get the motor installed in the model I want?
If this is a model in which a front wheel motor is to be used, then this is of course possible. The version we use is suitable for front wheels from 16 to 28 inches. For this, a surcharge to the standard model calculated. The best thing to do is to ask our team for personal advice.
My dealer does have one of your products in stock, but I would like to try a different model.
Not every local dealer has the ability or space to offer multiple models. However, there are now a large number of specialist shops that stock a wide range of our vehicles for testing. Use our dealer search or contact us. We will be happy to assist you in your search. Click here to go to the dealer locator.
If I buy a vehicle from you, can I get money back from my health insurance retrospectively?
Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.
Why don't you offer your products in stores or relevant chains?
For a takeaway product like a DVD or bedding, that can work. However, our bikes are products that require explanation and we would like to give you the best possible advice. In the interest of our customers, we therefore remain
specialist trade-oriented.
I would like to buy the model x with electric motor, but it is only offered on the model xy. Can I get the motor installed in the model I want?
If this is a model in which a front wheel motor is to be used, then this is of course possible. The version we use is suitable for front wheels from 16 to 28 inches. For this, a surcharge to the standard model calculated. The best thing to do is to ask our team for personal advice.
Do you also offer models that can be driven exclusively with electric drive?
Yes we do. For this purpose, a TÜV approval with operating permit is requested for the vehicle. This vehicle may then only be operated with an appropriate driving licence and a valid insurance number plate.
My dealer does have one of your products in stock, but I would like to try a different model.
Not every local dealer has the ability or space to offer multiple models. However, there are now a large number of specialist shops that stock a wide range of our vehicles for testing. Use our dealer search or contact us. We will be happy to assist you in your search. Click here to go to the dealer locator.
I would like to buy a vehicle from you. Do I have to take a test ride?
Absolutely! In principle, we recommend a test ride before any purchase. This ensures that we find the best help for you. A test ride is also especially important for people who want to switch from a bicycle to a tricycle. Our experience has shown that it is precisely here that there are often initial difficulties when it comes to getting used to the new riding behaviour. With a test ride you get an initial feel for your new bike and make sure that you don't buy a "pig in a poke".
If I buy a vehicle from you, can I get money back from my health insurance retrospectively?
Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.
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