Can we help you?
You have questions about our therapy and special bikes? Here you will find all information about processing, equipment and quality. Our staff will also be happy to assist you personally.
Subject areas
If I buy a vehicle from you, can I get money back from my health insurance retrospectively?
Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.
If I buy a model without a motor system, can I have an electric motor retrofitted later?
Retrofitting to an existing model is possible if the installation variant is a front wheel motor. For this, the front wheel size must be between 16 and 28 inches. Please ask your dealer for the respective amount of the surcharge.
Do I need a driver's licence or an insurance licence plate for your electric-assisted models?
No, you do not need it, because – unless otherwise requested – we deliver all vehicles only in combination with pedal assistance. This means that the electric motor only provides assistance when you actively pedal. A speed higher than 6 km/h is not possible without pedal assistance (so-called pedelec system) and is therefore not subject to a driving licence or insurance.
If I buy a vehicle from you, can I get money back from my health insurance retrospectively?
Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.
Do I need a driver's licence or an insurance licence plate for your electric-assisted models?
No, you do not need it, because – unless otherwise requested – we deliver all vehicles only in combination with pedal assistance. This means that the electric motor only provides assistance when you actively pedal. A speed higher than 6 km/h is not possible without pedal assistance (so-called pedelec system) and is therefore not subject to a driving licence or insurance.
If I buy a model without a motor system, can I have an electric motor retrofitted later?
Retrofitting to an existing model is possible if the installation variant is a front wheel motor. For this, the front wheel size must be between 16 and 28 inches. Please ask your dealer for the respective amount of the surcharge.
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