Can we help you?
You have questions about our therapy and special bikes? Here you will find all information about processing, equipment and quality. Our staff will also be happy to assist you personally.
Subject areas
I can't ride a tricycle and have a lot of trouble steering or going straight. I have the impression that the vehicle always pulls to a certain side and does not do what I want.
This feeling is not uncommon, nor is it rare. You share this problem with most people who otherwise ride or have ridden a bicycle in the past – regardless of age or handicap. "Blame" it on your sense of balance, which has been trained to keep your balance while riding a bike. This ability, which is so necessary for riding a bicycle, is not required for riding a tricycle or often proves to be a hindrance. Similar to driving a car, weight shifting is not required when cornering. You don't have to lean into the curve if you want to go around the corner. Instead, you simply steer in the direction you want to go – which is exactly how it is with the tricycle. You don't think you can do it? Try to remember how you already rode a tricycle as a small child. Toddlers can usually ride a tricycle without any problems before learning to ride a bike. For them, the tricycle takes over the balance, they don't know it any other way, have no reservations about it and can therefore move around safely. To give you the confidence you need, we offer helpful support in the form of a video and a detailed guide. More here
If I buy a vehicle from you, can I get money back from my health insurance retrospectively?
Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.
If I buy a model without a motor system, can I have an electric motor retrofitted later?
Retrofitting to an existing model is possible if the installation variant is a front wheel motor. For this, the front wheel size must be between 16 and 28 inches. Please ask your dealer for the respective amount of the surcharge.
How much do your products cost?
This varies and depends on the equipment of the therapy and special bikes. You can get more information about our prices from our support dealers or your local dealer. Here you can find dealers near you.
Do I need a driver's licence or an insurance licence plate for your electric-assisted models?
No, you do not need it, because – unless otherwise requested – we deliver all vehicles only in combination with pedal assistance. This means that the electric motor only provides assistance when you actively pedal. A speed higher than 6 km/h is not possible without pedal assistance (so-called pedelec system) and is therefore not subject to a driving licence or insurance.
How do you differentiate yourself from cheaper providers?
We have a quality management system according to DIN EN ISO 9001:2000 and the production of the special vehicles is carried out strictly according to legal requirements. Extensive product tests by independent bodies and an in-house roller test stand also ensure safety. In addition, we place great emphasis on sustainability and our in-house quality standards, including
- In-house production, assembly and distribution
- More than 20 years of experience in the production of special bicycle and tricycles
- "Made in Germany" – no foreign imports
- Extremely robust models, some even up to 160 kg
- A diverse product range
- Competent specialist trade partners (Europe-wide)
- An innovative company with a long tradition, where inclusion is a priority
I can't ride a tricycle and have a lot of trouble steering or going straight. I have the impression that the vehicle always pulls to a certain side and does not do what I want.
This feeling is not uncommon, nor is it rare. You share this problem with most people who otherwise ride or have ridden a bicycle in the past – regardless of age or handicap. "Blame" it on your sense of balance, which has been trained to keep your balance while riding a bike. This ability, which is so necessary for riding a bicycle, is not required for riding a tricycle or often proves to be a hindrance. Similar to driving a car, weight shifting is not required when cornering. You don't have to lean into the curve if you want to go around the corner. Instead, you simply steer in the direction you want to go – which is exactly how it is with the tricycle. You don't think you can do it? Try to remember how you already rode a tricycle as a small child. Toddlers can usually ride a tricycle without any problems before learning to ride a bike. For them, the tricycle takes over the balance, they don't know it any other way, have no reservations about it and can therefore move around safely. To give you the confidence you need, we offer helpful support in the form of a video and a detailed guide. More here
How much do your products cost?
This varies and depends on the equipment of the therapy and special bikes. You can get more information about our prices from our support dealers or your local dealer. Here you can find dealers near you.
If I buy a vehicle from you, can I get money back from my health insurance retrospectively?
Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.
Do I need a driver's licence or an insurance licence plate for your electric-assisted models?
No, you do not need it, because – unless otherwise requested – we deliver all vehicles only in combination with pedal assistance. This means that the electric motor only provides assistance when you actively pedal. A speed higher than 6 km/h is not possible without pedal assistance (so-called pedelec system) and is therefore not subject to a driving licence or insurance.
If I buy a model without a motor system, can I have an electric motor retrofitted later?
Retrofitting to an existing model is possible if the installation variant is a front wheel motor. For this, the front wheel size must be between 16 and 28 inches. Please ask your dealer for the respective amount of the surcharge.
How do you differentiate yourself from cheaper providers?
We have a quality management system according to DIN EN ISO 9001:2000 and the production of the special vehicles is carried out strictly according to legal requirements. Extensive product tests by independent bodies and an in-house roller test stand also ensure safety. In addition, we place great emphasis on sustainability and our in-house quality standards, including
- In-house production, assembly and distribution
- More than 20 years of experience in the production of special bicycle and tricycles
- "Made in Germany" – no foreign imports
- Extremely robust models, some even up to 160 kg
- A diverse product range
- Competent specialist trade partners (Europe-wide)
- An innovative company with a long tradition, where inclusion is a priority
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