FAQ

Can we help you?

You have questions about our therapy and special bikes? Here you will find all information about processing, equipment and quality. Our staff will also be happy to assist you personally.

Subject areas

Our products are primarily sold through bicycle dealers and medical supply stores. You will receive particularly good and intensive advice from our support dealers. Compared to the shop around the corner, they always have at least one vehicle in stock in the showroom for inspection and a test ride. You can find a support dealer near you with the help of our dealer search. There you will be shown all dealers within a radius of 50 km. Simply enter your city or your respective postal code.

Absolutely! In principle, we recommend a test ride before any purchase. This ensures that we find the best help for you. A test ride is also especially important for people who want to switch from a bicycle to a tricycle. Our experience has shown that it is precisely here that there are often initial difficulties when it comes to getting used to the new riding behaviour. With a test ride you get an initial feel for your new bike and make sure that you don't buy a "pig in a poke".

This varies and depends on the equipment of the therapy and special bikes. You can get more information about our prices from our support dealers or your local dealer. Here  you can find dealers near you.

Not every local dealer has the ability or space to offer multiple models. However, there are now a large number of specialist shops that stock a wide range of our vehicles for testing. Use our dealer search or contact us. We will be happy to assist you in your search. Click here to go to the dealer locator.

This feeling is not uncommon, nor is it rare. You share this problem with most people who otherwise ride or have ridden a bicycle in the past – regardless of age or handicap. "Blame" it on your sense of balance, which has been trained to keep your balance while riding a bike. This ability, which is so necessary for riding a bicycle, is not required for riding a tricycle or often proves to be a hindrance. Similar to driving a car, weight shifting is not required when cornering. You don't have to lean into the curve if you want to go around the corner. Instead, you simply steer in the direction you want to go – which is exactly how it is with the tricycle. You don't think you can do it? Try to remember how you already rode a tricycle as a small child. Toddlers can usually ride a tricycle without any problems before learning to ride a bike. For them, the tricycle takes over the balance, they don't know it any other way, have no reservations about it and can therefore move around safely. To give you the confidence you need, we offer helpful support in the form of a video and a detailed guide. More here

Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.

Our products are primarily sold through bicycle dealers and medical supply stores. You will receive particularly good and intensive advice from our support dealers. Compared to the shop around the corner, they always have at least one vehicle in stock in the showroom for inspection and a test ride. You can find a support dealer near you with the help of our dealer search. There you will be shown all dealers within a radius of 50 km. Simply enter your city or your respective postal code.

Not every local dealer has the ability or space to offer multiple models. However, there are now a large number of specialist shops that stock a wide range of our vehicles for testing. Use our dealer search or contact us. We will be happy to assist you in your search. Click here to go to the dealer locator.

Absolutely! In principle, we recommend a test ride before any purchase. This ensures that we find the best help for you. A test ride is also especially important for people who want to switch from a bicycle to a tricycle. Our experience has shown that it is precisely here that there are often initial difficulties when it comes to getting used to the new riding behaviour. With a test ride you get an initial feel for your new bike and make sure that you don't buy a "pig in a poke".

This feeling is not uncommon, nor is it rare. You share this problem with most people who otherwise ride or have ridden a bicycle in the past – regardless of age or handicap. "Blame" it on your sense of balance, which has been trained to keep your balance while riding a bike. This ability, which is so necessary for riding a bicycle, is not required for riding a tricycle or often proves to be a hindrance. Similar to driving a car, weight shifting is not required when cornering. You don't have to lean into the curve if you want to go around the corner. Instead, you simply steer in the direction you want to go – which is exactly how it is with the tricycle. You don't think you can do it? Try to remember how you already rode a tricycle as a small child. Toddlers can usually ride a tricycle without any problems before learning to ride a bike. For them, the tricycle takes over the balance, they don't know it any other way, have no reservations about it and can therefore move around safely. To give you the confidence you need, we offer helpful support in the form of a video and a detailed guide. More here

This varies and depends on the equipment of the therapy and special bikes. You can get more information about our prices from our support dealers or your local dealer. Here  you can find dealers near you.

Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.

Find a dealer

Would you like to book a test ride?
Maybe you will like it so much, you will want to call it your own. Find a dealer near you.

We're looking for you!

Numerous areas of responsibility await you, for a wide range of qualifications. Apply now, become a team member at pfautec and benefit from numerous advantages.

Become a dealer

Help us to offer pfautec products on the world market. To enable independent and self-determined mobility in all situations – for everyone.